Cancellations & Refund Policy

Payment is required in full at the time of booking. A $20.00 non-refundable processing fee per rider applies to all reservations.

Shared & Private Rides: Cancellations made at least 72 hours (3 days) before the scheduled ride will receive a full refund minus the $20.00 processing fee per rider.

Large Party Rides: Cancellations made at least 7 days before the scheduled ride will receive a full refund minus the $20.00 processing fee per rider.

Late Cancellations: Any ride cancelled within the time windows listed above will not receive a refund, with no exceptions.

Rescheduling: We are happy to work with clients to reschedule when possible. If we are able to move your ride to another available date or time, no additional fees will be charged. However, availability is not guaranteed.

Weather Policy: Rides operate in the rain, so please come prepared. If lightning or unsafe conditions require us to cancel the ride, a full refund will be issued, including the processing fee.