FAQS

Frequently Asked Questions

Where do we meet?

Important! For all trail rides, we ask that guests meet us 45 minutes prior to their ride time at the Historic Old Depot Station in Victor, Idaho. Please do NOT drive to Teton Village in Wyoming.

Address:

70 Depot Way
Victor, ID 83455

This is a safe and convenient place to park your car for the duration of your ride. Restrooms are available at the depot, and from there we will provide transportation to the trailhead.

If you would prefer to drive yourself to the trailhead, please call ahead of time so we can coordinate the location with you. We appreciate your punctuality and can’t wait to share the beauty of Teton Valley with you!

Age Requirements

6+ Years Old

Weight Limit

For the safety of our horses and guests, the maximum rider weight is 250 lbs.

Riding Ability

Our rides are designed for all riding abilities, including guests who have never ridden a horse before. Our guides will provide basic instructions before the ride to help everyone feel comfortable.

What should I wear?

All riders must wear closed-toed shoes. Cowboy boots or hiking boots are preferred, but tennis shoes will work as well. Jeans or long pants are strongly recommended for comfort while riding. Dress appropriately for changing mountain weather.

Should we tip our guide?

If you enjoyed your ride then tip your guides! Our wranglers and guides work hard before, during, and after each ride to ensure you have a safe and memorable experience. If you enjoyed your ride, please consider tipping your guide—tips are an important part of how we compensate them for their dedication and long hours.

What should I bring?

We recommend bringing water, sunscreen, sunglasses, and a light jacket depending on the weather. Each saddle has saddle pockets to put you smaller items in. We do not allow backpacks while riding. Please remember that space is limited, so pack light.

Do we ride in groups?

If you book a shared ride then you may be riding with other guests from all over the world! If you prefer a more private experience than you can select from our private ride options.

How long are the rides?

We work hard to ensure you get the full experience with the appropriate amount of time in the saddle. However, ride locations, rider ability, and the dynamic nature of the wild areas we operate in can change daily—and sometimes even hourly. As a result, saddle time may vary slightly.

Are helmets provided?

Helmets are available upon request. Riders are welcome to bring and wear their own helmet if they prefer.

Are bathrooms available?

Yes. Restrooms are available at the Old Depot Station where we meet before the ride. There are typically no restrooms on the trail, so please plan accordingly.

Can I bring my phone or camera?

Yes, but we recommend using a secure pocket or strap. Horses and uneven terrain can make it easy to drop items.

Can we take photos with the horses?

Absolutely! We’re happy to help guests take photos before, during, and after the ride when time allows.

Cancellations & Refund Policy

Payment is required in full at the time of booking. A $20.00 non-refundable processing fee per rider applies to all reservations.

Shared & Private Rides: Cancellations made at least 72 hours (3 days) before the scheduled ride will receive a full refund minus the $20.00 processing fee per rider.

Large Party Rides: Cancellations made at least 7 days before the scheduled ride will receive a full refund minus the $20.00 processing fee per rider.

Late Cancellations: Any ride cancelled within the time windows listed above will not receive a refund, with no exceptions.

Rescheduling: We are happy to work with clients to reschedule when possible. If we are able to move your ride to another available date or time, no additional fees will be charged. However, availability is not guaranteed.

Weather Policy: Rides operate in the rain, so please come prepared. If lightning or unsafe conditions require us to cancel the ride, a full refund will be issued, including the processing fee.